Purchase regret:
You have up to 7 (seven) calendar days after receiving the product to request an exchange or return. Your opinion is very important to us, so please contact us via WhatsApp or by email at contato@lipomais.com, Monday to Friday from 9:00 AM to 6:00 PM and Saturday from 8:00 AM to 12:00 PM.
Returns or exchanges due to purchase regret will only be accepted if the product:
Is properly packed and sealed in the original packaging;
Shows no signs of use or consumption;
Is accompanied by the sales invoice.
Dissatisfaction with the results
After receiving the product, you have up to 60 (sixty) calendar days to request a return. In this case, the customer may choose to exchange the purchased product for another one produced by the DISTRIBUTOR of equal or greater value (paying the price difference), or request a full refund of the product value, excluding shipping fees.
Returns due to dissatisfaction with the product will only be accepted under the following conditions:
Only one bottle may be opened;
The number of missing capsules must correspond to the recommended daily dosage for a person between the date of purchase and the return request;
The remaining bottles must be properly packed and sealed in the original packaging, without signs of use or consumption;
The product must be accompanied by the sales invoice;
This return option is valid only for the first personal purchase of the product and does not apply to subsequent purchases.
Product discrepancy
If the product received is different from the one ordered and you notice this at the time of delivery, it is recommended to refuse the package and write a justification on the back of the invoice or delivery receipt explaining the issue. Then, contact our support via WhatsApp or by email at contato@lipomais.com, Monday to Friday from 9:00 AM to 6:00 PM and Saturday from 8:00 AM to 12:00 PM for further assistance. If the discrepancy is noticed after delivery, contact our support within the 7-day exchange period and describe the difference between the product ordered and the one received. Also provide the product label information.
Damages and defects:
It is important to check the condition of the packaging and the product(s) at the time of delivery to help our team ensure everything is in order with your purchase. If the package shows signs of damage or the product is defective at the time of delivery, it is recommended to refuse the package and provide a justification on the back of the invoice or delivery receipt. Then, contact our support via WhatsApp or by email at contato@lipomais.com, Monday to Friday from 9:00 AM to 6:00 PM and Saturday from 8:00 AM to 12:00 PM. If the problem is identified after delivery, the exchange or cancellation may be processed if requested within 7 calendar days of receiving your order.
All returned products will undergo a Quality Control analysis at our Distribution Center upon arrival, which may take up to five business days. The desired product for exchange and/or refund will only be released after approval by our Quality Control team. If any discrepancy or product violation is identified, the return will not be accepted and the item will be sent back to the sender without prior notice, and the customer will be solely responsible for the shipping cost.
If the exchange or return procedure is approved, the DISTRIBUTOR support team will provide a shipping authorization code or arrange pickup based on your location, along with the necessary instructions for sending the product.
After receiving the shipping code, the customer must send the product within 7 calendar days; otherwise, the return protocol will be canceled.
Shipping costs will be reimbursed only in cases of returns due to purchase regret (within the allowed period) and exchanges due to product defects, and only if all conditions in this policy are met. Shipping costs will not be refunded for returns due to dissatisfaction with a product without defects.
The DISTRIBUTOR is not responsible for exchanging any product if it is proven that the reported defects were caused by improper use.
Under no circumstances will products modified by the customer be accepted, and the legal right of withdrawal will not apply.
The DISTRIBUTOR is not responsible for products sent without following the procedure outlined above.
Refunds will be issued through the same payment method used for the original order, and processing time may vary depending on your credit card company or bank.
Refunds will not be made to bank accounts belonging to third parties.
Customers will automatically forfeit the right to return a product due to dissatisfaction if fraud is detected, including obtaining benefits illegally or failing to comply with any conditions of this Policy. For the purposes of this section, fraud includes returns with false or incorrect information; returns made by individuals who are not eligible under these criteria; returns contrary to good faith, ethics, or morals; and returns conducted through robotic, automated, repetitive, or programmed methods.
Purchasing the product implies automatic acceptance of all the provisions of this Policy.